Privacy Policy
Helping Hand Roofing & Construction ("we," "us," "our," or "the Company") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our
website, contact us by phone, request an estimate, or otherwise do business with us.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Information You Provide to Us
- Name, mailing address, email address, and phone number
- Property address and details relevant to roofing/construction estimates
- Information submitted through contact forms, quote requests, or scheduling forms
- Payment and billing information (processed securely through third-party payment processors)
- Communications you send us, including emails, texts, and messages left with our staff
b. Information Collected Automatically
- IP address, browser type, device type, and operating system
- Pages visited, time spent on our website, and referring URLs
- Cookies and similar tracking technologies (see Section 6)
c. Information from Third Parties
- Information from review platforms, referral partners, or lead-generation services
- Publicly available property records used to prepare estimates
2. How We Use Your Information
We use the information we collect to:
- Provide estimates, schedule appointments, and perform roofing and construction services
- Communicate with you about your project, including updates, invoices, and follow-ups
- Respond to inquiries, requests, and customer service needs
- Process payments and maintain business records
- Improve our website, services, and customer experience
- Send promotional offers, newsletters, or service reminders (you may opt out at any time)
- Comply with legal, regulatory, licensing, and contractual obligations
- Protect against fraud, unauthorized transactions, and other liabilities
3. How We Share Your Information
We do not sell your personal information. We may share information with:
- Employees and Subcontractors: Individuals who need access to complete your project
- Service Providers: Payment processors, scheduling software, marketing platforms, and IT vendors who perform services on our behalf
- Suppliers and Manufacturers: When required for material orders, warranties, or product registration
- Legal and Regulatory Authorities: When required by law, subpoena, or to protect our legal rights
- Business Transfers: In connection with a merger, acquisition, or sale of company assets
4. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to satisfy legal, accounting, licensing, or reporting requirements related to construction work and warranties.
6. Cookies and Tracking Technologies
If our website uses cookies or similar technologies, they may be used to:
- Remember your preferences
- Analyze website traffic and usage patterns
- Support advertising and marketing efforts
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
7. Your Choices and Rights
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your information
- Opt out of marketing communications
- Request information about how your data is used or shared
To exercise these rights, contact us using the information in Section 10.
8. Children's Privacy
Our services and website are not directed to children under 13, and we do not knowingly collect
personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Continued use of our services after changes are posted constitutes acceptance of those changes.
10. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:
Helping Helping Hands Roofing & Construction
Phone: 601-451-8100
This Privacy Policy is intended as a general template and does not constitute legal advice. Businesses collecting personal information should consult with a qualified attorney to ensure compliance with applicable state and federal privacy laws.
